Sabrina A.
ugh! so sorry!
Laurie S.
So so sorry Ruth and I hope you can somehow get through to them. Thank you for the warning on answering questions though. Noted!
Henrietta C.
Oh Ruth what a terrible experience. So sorry! I know Maggie will find a way. My brother had a similar experience in Maryland—appointment summarily canceled, no explanation. And the rollout in Mass has been scandalously bad, reliant until this week on a user-defying website that has left half the senior population frustrated & befuddled.
Jaime A.
That’s terrible, Ruth, it shouldn’t be so difficult. I hope you can clear it up easily today.
Bruce Y.
Your story makes me shudder. Good luck on getting it all straight.
Bruce Y.
I have been lucky. Had my first one with just some hassle. Was cancelled then they called and rescheduled. Yesterday, got a message to schedule the second shot .. Have done so. Will get shot next Saturday. Will be 21 days from the first shot. So, all good, if it works out. Yahoo.
Mars T.
I will also see if I can help.
(Mars then sent screen shots of information and links and numbers to call. As I had made a telehealth appointment that I hoped would resolve the issue I didn’t do anything additional at the time.)
Ruth Silveira
Mars T. Marsie, thank you for taking the time to send me all this information. So good to have all this backup knowledge. And thank you for helping spread the vaccine, a different kind of super spreader.
Mars T.
Let me know if I can be of any more assistance- I am intense about these things and won’t let go until we solve it
Carolyn K.
Mars T. You are a well informed guardian angel of a good friend.
Sandy R.
So sorry, Ruth. Nothing on the sites are clear and easy to understand. It’s so frustrating!!!
Mars T.
And if all else fails! Pretend you know NOTHING of the cancelled dose and just take your vaccine card to the same site on the same day you were supposed to with your vaccine card! Barbara ferrerr has reiterated this over and over again! If something goes wrong with your appointment, your vaccine card is supposed to serve as a second dose appointment.
Laura O.
Mars T. absolutely correct
Just show up with your card from the first appointment
Jeff W.
This is awful — SO sorry you’re being put through it. We are due for shot #2 soon, too — your experience will put us on our guard for when we are contacted.
Richard L.
Sorry you had this experience. There is a contact form on the main Carbon site, maybe try there as well. Also, what happens if you go back to the original email and start all over again?
Ruth Silveira
Thank you everyone. Maggie is standing by to help me. Virtual visit with Carbon Health in a few minutes.
Jeff W.
Anxiously awaiting outcome…
Holly B.
Welcome to the age of machines and technology!!!! Remember when you went to the doctor’s office; and waited until your name was called? Ah, the progress of the 21st Century!!
Ruth Silveira
Holly B. The tech is meant to make our lives easier isn’t it? Often I’m not sure.
Holly B.
Your options are limited to the machines menu!! Quelle snooze!!!!!!!
Ruth Silveira
Resolved! Cleared to have the 2nd shot. Just got re-scheduled for the same day. And, as a bonus to my mind, new appointment is at 11 am instead of 8 am. The very nice woman who helped me said she is handling a number of such cases today. It is good to know–even after my distress and anxiety last night–that people are trying to make this all work, trying to make it happen, trying to get vaccines to those who want and need it. Again, thank you all for your concern and ideas and support.
Carolyn K.
Ruth Silveira Yeh!! Well done!
Ann S.K.
Ruth Silveira thank goodness!
Ernie G.
Great news, indeed!!
Joyce H.
Ruth Silveira good news Ruth!!!!!
Anna M.
Ruth I’m so glad your problem was resolved! Yay Maggie!! And thank you for sharing an important cautionary tale!
Maggie M.
I was there primarily for moral support. Ruth – though understandably anxious – had essentially resolved it on her own.
Ruth Silveira
Maggie M. When there is anxiety involved, and often when not, having two minds addressing the situation is always good. Better chance that all necessary questions will be asked. Also we were dealing with two devices, computer and phone.
Kathi C.
I’m so happy you got that straightened out.
Cydney D.
Oh wow. That is awful. I got my first shot at the Forum in Inglewood. They gave me a card that had the date of my second shot which was 2/11/2021. They said since I was in the system to just show on that day or a later date and just following the signs for the line regarding vaccine’s “second shot”. They sent me a reminder by email a few days prior. I showed up, got in the line and it all went very smoothly.
They did ask questions about allergic reactions to medication but I just said NO because I figured a yes answer would hold things up. (How right she was!)
Rick C.
good to hear it got straightened out Ruthie!
we are going this Tuesday
Richard L.
I’m very glad for you and also to learn the company is on it …my experience with them has been nothing but good so far.
Sandy R.
A huge sigh of relief!!!So happy it all got straightened out.
Hope W.
Ruth, so very glad that everything was straightened out and that you have your 2nd shot appointment! I had a very similar problem with the Kaiser sign up form and that, too, had to do with a question about allergic reactions. I finally got an appointment with Shelley’s help but the hours I spent, over several days, had me frustrated beyond words and so stressed out, so I totally feel your pain! But you did it, and you’re getting your 2nd shot so “Congratulations!!!
Ruth Silveira
Hope W. Thank you, Hope. Sorry you went through something like I did. And for longer. But we will end up with our vaccinations. Phew.
Paul B.
Yay
Peter E.
I’m so glad.
Nancy W.
What a horrible experience. I’m so relived you got the problem solved. And thanks for the warning. I couldn’t get an appointment for the first dose until April 6. At least I have one.
Ruth Silveira
Nancy W. April 6 seems so far away. But I am glad you have an appointment! And once you get the first, I am sure you will be scheduled to receive the second. Unless you get the J and J one, of course. And we don’t seem to have a choice. At least I didn’t. I suppose the facility where you get it determines, at least in part, which vaccine you will receive because of the different storage needs.